Guides

Practical playbooks. No fluff.

Written for UK independent restaurants. Each guide is something you can put to work this week — scripts, routines and honest costs, not a vendor whitepaper.

9 min read · Updated September 2026→

AI phone answering for restaurants: how it works, what it costs and how to choose (UK)

A plain-English guide for UK independents: how an AI receptionist handles a booking call, where it must hand over to your team, what the options really cost in pounds, and the questions that sort good tools from demos.

8 min read · Updated September 2026→

Restaurant missed calls: why they happen and 7 ways to stop losing bookings

The phone always rings at 7.45pm on a Saturday. Here's how UK independents can measure the problem, win back missed callers, and cover service peaks — starting with fixes that cost nothing.

7 min read · Updated September 2026→

Should AI answer allergy questions on a restaurant phone? (UK)

Our answer is no — and here's why, what Food Standards Agency guidance says about allergen information for phone orders, and a simple routine your team can use for allergy calls.

8 min read · Updated September 2026→

How to run a free restaurant booking system in Google Sheets (UK template)

Not every independent needs a paid booking platform. Here's how to set up a Google Sheet diary that the whole team can use, stop it overbooking, and connect it to phone answering.

8 min read · Updated September 2026→

Restaurant telephone reservation script: how to answer the phone and take bookings

Word-for-word scripts for UK front-of-house teams — greeting, bookings with read-back, changes, large groups, allergy calls, busy moments and answering machine messages you can record today.

8 min read · Updated September 2026→

AI receptionists, call recording and UK GDPR: a plain-English guide for restaurants

What UK restaurants need to know before an AI answers the phone: telling callers, recording versus transcripts, how long to keep data, and who is responsible for what.

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Stop losing bookings to a ringing phone.

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